Refund and Return Policy

Thank you for choosing FitLevels. We strive to provide high-quality fitness programs and a satisfying customer experience. Please read our refund and return policy carefully.

Digital Products

Due to the nature of digital products, such as our training programs, we generally do not offer refunds or returns once a program has been accessed or downloaded. We encourage you to review the program details and previews carefully before making a purchase.

Exceptions

In certain exceptional circumstances, we may consider a refund request. These circumstances include:

  • Technical Issues: If you experience technical issues that prevent you from accessing or using the program, and we are unable to resolve the issue within a reasonable timeframe, we may offer a refund.
  • Duplicate Purchases: If you accidentally purchase the same program twice, we will refund the duplicate purchase.
  • Misrepresentation: If the program significantly deviates from its description on our website, we may offer a refund.

Refund Request Process

To request a refund, please contact our customer support team at [Your Email Address] within 14 days of your purchase. Please provide the following information:

  • Your name and email address
  • Order number
  • Program name
  • Detailed explanation of the reason for your refund request
  • Any supporting evidence (e.g., screenshots of technical issues)

We will review your request and respond within 5-7 business days. If your refund is approved, we will process the refund to your original payment method. Please note that it may take several business days for the refund to appear on your statement, depending on your payment provider.

Subscription Cancellations

If you have a subscription to FitLevels, you can cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to the program until the end of your current billing cycle. No refunds will be provided for the remaining portion of the billing cycle.

Changes to this Policy

We reserve the right to modify this refund and return policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our refund and return policy, please contact us at [Your Email Address].